Frequently Asked Questions
Pricing & Products
Status of Order
Shipping & Delivery
Website Navigation and Related Subjects
How do I contact you if I have any questions, concerns or need help with a new or existing order?
For questions please call a Staples Print Consultant at 1-888-333-3199.
Can I place my order at a Staples retail location?
Yes, visit your local Staples retail location and speak with a Copy & Print Associate.
How do I request samples of your products?
To request a live sample, click on the individual item. This will bring you to the next screen which has a larger image for viewing. At the bottom of this page, please click on Send me a sample of this product. You may also call a Staples Print Consultant to request live samples.
How do I check on the status of my order?
Please call a Staples Print Consultant at 1-888-333-3199..
What is your return policy?
We stand behind our no fault 100% Satisfaction Guarantee. Please call a Staples Print Consultant at 1-888-333-3199. We encourage contacting us as soon as you discover a problem. If the product you are purchasing is a holiday product, these items are seasonal and we want to ensure we can replace your order in a timely manner for holiday mailing.
Can I upload my own artwork or design?
Yes, you may upload your own artwork, logo or photograph. Click on the "Use Your Own Logo" button and follow the simple instructions. You may also mail your artwork to:
Order No. 500 Main Street, 2nd Floor
Groton, MA 01471
(Solid black & white artwork is preferred. Please be sure to reference your ORDER NUMBER on all mail or emails.)
What methods of payment do you accept?
We accept credit card transactions under Staples Credit Card, VISA, MasterCard, American Express, and Discover.
How do I contact you with questions about my billing or to report a billing error?
Please call a Staples Print Consultant at 1-888-333-3199.
What is your shipping & delivery policy?
Delivery is via UPS Ground Service on all orders from this website.
The majority of items sold will be processed and shipped in 10 business days unless otherwise noted. Business days are defined as Monday through Friday, except holidays. Please allow additional time for delivery.
Expedited shipping is available as an option on all orders.
The processing timeframe noted above applies to orders that have been reviewed, received credit and coupon approval and for which product availability is confirmed.
Staples delivers to street addresses (not PO boxes or APO/FPO), in the U.S., Puerto Rico, Guam, U.S. Virgin Islands and Hawaii.
Products may be delivered in multiple shipments.